CSR Guidelines for the Financial Sector - page 72

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Annex F – PreparingaCSRReport
1. Assess your CSRPosition:
Look at all areas of your CSR performance. This includes but without limitation review of theCSR vision, mission,
direction, focus areas. Upon review identify strengths, weaknesses and gaps based on targets and goals set.
Consider asking the following questions:
-What is the organizations CSR vision, mission, and philosophy?
- Howwere they translated into action?
-What were the successes and challenges of those actions?
- Is there aCSR Strategy with clear objectives and KPI’s to report on?
-What are the key learning’s during the reporting period?
2. Identify and engagewith stakeholders
Asmentioned throughout these guidelines, identifying and engaging stakeholders is key to an effectiveCSR Report.
Identify which stakeholders have the greatest influence on and interest in your organization?
Undertake amapping exercise to identify your primary stakeholders. Then consult with those stakeholders to find out
the following to best help you prepare your CSR report:
- How best to engagewith your key stakeholders for this process?
- How you are perceived externally?
-Which issues arematerial to them?
-What are there expectations?
It is key to address issues that have been identified asmaterial to stakeholders in your report. In the event that these
are issues you have not been aware of, have planned to address in upcoming reporting periods, or have no
intention of addressing, it is imperative to communicate that to the stakeholders with the reasoning for such decision.
1. Assess your
CSR Position
2. Identify and
engagewith
stakeholders
3. Material Issues
6. Draft and
distribute your
report
7. Continuous
improvement
5. Develop
a communication
plan
4. Measure
and report
on performance
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